Terms & Conditions
We accept Credit Card, Debit Card payments via PayPal and Stripe.
Goods will not be dispatched until the customer’s funds, which have been paid to Colltec Laboratories Ltd, have cleared in full.
Please note that all transactions will be carried out in Euros.
Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions, or human error.
This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’, as a result Colltec Laboratories Ltd reserves the right to decline orders for bulk or high value purchases.
Monthly/Quarterly subscriptions, which are on automatic payment, will be processed on the due date.
Subscription Suspension & Cancellation
Monthly/Quarterly subscriptions can be suspended or cancelled at any time via the My Account link on the FeelIngenious website.
All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.
Gift cards can only be purchased by customers in the UK. Gift cards are valid for 1 year (365 days) from the date of purchase.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
We only collect the basic personal details to allow us to: process orders; undertake on-going customer communication and support; and carry out product development and market research.
We do not store credit card details nor do we share customer details with any 3rd parties.
As a matter of company policy we will not release names, addresses, email addresses, or any other information about our customers and prospects to any outside party. As a result we guarantee not to trade, sell, resell, or redistribute information that you provide to us to any other company, organisation, or individual.
All our emails contain an opt out link which will stop further emails being sent. If you wish to opt out of all communication including email, telephone, and direct mail please email: [email protected] requesting a full opt out.
For most products bought online, you have the legal right under the Consumer Contracts Regulations 2013 to change your mind within the 14 day Cooling-Off period and receive a refund.
As our collagen products are an ingestible supplement, the right to change your mind does not apply, and we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control.
Subject to these terms and conditions, we are, of course, able to accept returns if we have processed your order in error – or if we have failed to action your request (provided it was before Midnight, the day before your upcoming order date). If you’re concerned that your product is damaged, in this instance, please get in touch via the contact page and we can assist you with the matter and issue a refund where applicable.
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under the terms and conditions.
You shall not use this site in any manner, which may harm Colltec Laboratories Ltd or other parties or adversely affect the site functionality or its use by others.
You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Colltec Laboratories Ltd owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of Colltec Laboratories Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.