Payment Troubleshooting

• Billing address – Have you entered the billing address that your payment card is registered to? Your billing and shipping address can be different. For example, if you have a UK payment card registered to a UK address, however, you live in France, you would use your UK address as the billing address.
• Billing telephone number – Ensure that the phone number you have entered is that which is linked to your payment card. This might be needed to receive a OTP (One time passcode) to verify the card payment.
• Card details – check the card details have been entered correctly, including the expiry and CCV (3 digits on the signature strip)
• Payment verification – Once you click the ‘Place Order’ button at the bottom of the checkout screen, you might see a screen requesting payment verification from your card provider or bank.

  The verification process will ask you for either a OTP (One time passcode) which has been sent by text message which you will need to enter, or to verify through your payment card or banking app.

If you still need assistance, please email us at [email protected]